“When trouble strikes, head to the library. You will either be able to solve the problem, or simply have something to read as the world crashes down around you.”—Lemony Snicket (via dailydoseofbookssauce)
TWO MORE DAYS to submit your poems to Button Poetry’s annual chapbook contest! Winner receives a $500 cash prize, 50 free copies, and roundtrip travel to Minnesota for a book release party, filmed by Button. Note: ALL FINALISTS FROM THE CONTEST will be invited to perform and be filmed at a Button show. Don’t miss out, and make sure to like and reblog to spread the word!
“I don’t care if Mike Brown was going to college soon. This should not matter. We should not have to prove Mike Brown was worthy of living. We should not have to account for the ways in which he is suitably respectable. We should not have to prove that his body did not deserve to be riddled with bullets. His community should not have to silence their anger so they won’t be accused of rioting, so they won’t become targets too.”—"silence is not an option," roxane gay (via brookehatfield)
i love the Women Against Feminism that are like “I dont need feminism because i can admit i need my husband to open a jar for me and thats ok!” cause listen 1. get a towel 2. get the towel damp 3. put it on the lid and twist. BAM now men are completely useless. you, too, can open a jar. time to get a divorce
“You are a unique person and you have to be yourself. You can’t be anybody else; you can’t lead anybody else’s life. You have to be comfortable in your own skin and you have to be confident about who you are, whether you’re working at Twitter or running for office. And that is hard to do….and yet it’s all doable once you relax and decide, ‘You know what? This is no dress rehearsal. This is it for me. I want to be who I am.’ You be yourself. Easiest advice to say, hardest advice to follow.”—
Hillary Clinton, in response to a tweet from Amy Poehler (x).
So for the past five years, the bank Lloyds TSB have been sending me text updates about someone else’s bank account. They do a service where you can choose to be contacted about any changes via text, and I’m assuming someone made a mistake when giving their number and accidentally wrote down mine.
It started out as a text every other Monday with a balance and any money coming in or going out. And then every once in a while I’d get a phone call asking me to confirm a new direct debit or verify a payment. All information about someone else’s account, all being sent to me on a regular basis.
I’ve spoken to people at my local branch about this at least three times. The first two times I was basically ignored - one woman asked me repeatedly if I was sure it wasn’t my account even when I told her I didn’t bank with Lloyds, even insisting I gave her my postcode so she could check (I think she thought I was younger than I am, so therefore an idiot). The third and last time a different woman sat down and spoke to me properly, said she was going to sort it out and then didn’t. I got another text the week later.
The texts were annoying but they were an inconvenience I could handle. I was baffled and somewhat outraged by Lloyds seeming indifference to the fact they were regularly sharing someone’s private information with a stranger, but I just carried on deleting the texts as they arrived and ignoring the calls.
Today however, Lloyds called me twice within half an hour, text me between the calls and, after I ignored the second call, left me three identical voicemail messages, each at least a minute long, consisting of a section of automated questions about this random person’s account.
I was pissed.
So I went to the internet and tweeted angry messages about how Lloyds TSB has been breaching at least one of its customers’ security for going on five years and has repeatedly done nothing to stop it. I wasn’t even finished with my tirade when their account responded and told me to DM them my number so they could stop the texts - and to contact them again if they continue.
It seems if you want a company like Lloyds to get something done all you need to do is threaten their reputation on social media. I got better service from the person on the other end of the screen than I had from anyone in my local branch. Perhaps if I’d shouted about privacy breaches in front of their doors, it may have been resolved sooner.